Duncan <[EMAIL PROTECTED]> said: > Jim Ramsay <[EMAIL PROTECTED]> posted [EMAIL PROTECTED], > excerpted below, on Tue, 01 Jul 2008 11:29:56 -0400: > > > Mark Loeser <[EMAIL PROTECTED]> wrote: > >> Its a good idea, but since our users don't always provide useful > >> reports, it seems like we are just shifting work around. > > > > I'd suggest that this would /spread/ work around - Instead of a few > > folks wrangling bugs, everyone would be doing it. > > > > That said, I have no idea how many duplicate / incomplete bugs I have > > never seen due to the wonderful work of the wranglers. In some ways it > > would be a shame to lose that quality pre-reading of the bugs. > > Perhaps the best solution is to get the implementation in place, but not > completely automate it. Put the tools there so if it looks right, all > the wrangler needs to do is a single click, and it's auto-assigned, but > that single click is still necessary so that a human actually gets to > review things before doing the assignment. > > That would make it /much/ easier for the wranglers. > > If desired, a cron script or some such could then be setup to go thru and > automatically assign anything that wasn't assigned yet and that hadn't > been touched (no comments asking for more info, etc) for some period, say > a week, just to catch anything that fell thru the cracks or if the > wranglers all disappeared or went on strike/vacation/whatever. Then if > folks ever suddenly find themselves inundated with "raw" bugs, it'd be a > serious indication that the wranglers needed some help.
I like this idea. It would address my concerns. -- Mark Loeser email - halcy0n AT gentoo DOT org email - mark AT halcy0n DOT com web - http://www.halcy0n.com
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