On 09/03/18 07:47, Julian Hyde wrote:
> 
> 
>> On Mar 8, 2018, at 4:51 AM, Mark Thomas <ma...@apache.org> wrote:
>>
>> On 07/03/18 23:24, Julian Hyde wrote:
>>> I’m a mentor of a new podling, Druid. I would like to help them get set up, 
>>> e.g. create mailing lists, create git repos. I tried to use 
>>> https://selfserve.apache.org/ <https://selfserve.apache.org/> for these, 
>>> but it only allows officers (i.e. PMC chairs).
>>>
>>> How is this supposed to work? Is the podling supposed to log INFRA tickets 
>>> for everything? Am I supposed to nag the IPMC chair for everything? Or 
>>> should I reach out to friends who happen to be PMC chairs?
>>>
>>> The red tape is getting me down.
>>
>> Having to send one e-mail to ask for help is hardly red-tape.
> 
> Quite a few emails, actually. I’ve already been in conversation with John 
> Ament to get the mailing lists, and Luciano Resende made a few suggestions, 
> including using selfserve.apache.org <http://selfserve.apache.org/>.
> 
> The advice to podlings is “ask your mentors” but this mentor is finding 
> himself frustrated - no clear guidelines what to do, and when I discover 
> options I don’t have enough karma.

Have you seen the Mentor's guide? It covers most (all?) of the resource
set up stuff. According to the guide, mentors should be able to do this
sort of thing.

I took a look in Whimsy I found that the podling had not been created in
LDAP. As most of our tooling uses LDAP for authentication and
authorization I wonder if that was a factor in blocking you. I clicked
the button and created the podling in LDAP.

I noticed that the bootstrap INFRA ticket (16125) didn't mention LDAP. I
would have expected infra to have created the LDAP entry anyway but
maybe it got overlooked.

> selfserve.apache.org <http://selfserve.apache.org/> makes sense for top-level 
> projects - which, by definition, have at least one officer - but not for 
> podlings. The advice for podlings should be to email general@incubator.a.o 
> <mailto:general@incubator.a.o> for all resources. Their mentors are in most 
> cases as powerless as they are.

I think I have fixed this but even if I haven't, the other two mentors
are PMC chairs so once of them should have been able to take care of it.

>> If you provide a list of what is required - or a pointer to an existing
>> list - I'll put in the requests for you.
> 
> Thanks for the offer to help. But acting as middle-man I’m just slowing 
> things down - so I’m going to ask them to email general@incubator.a.o 
> <mailto:general@incubator.a.o> directly.

I'd ask that you try again to see if the LDAP tweak has fixed this. If
not, and the other mentors aren't around, then emailing general@ seems a
reasonable fallback to me. I'll keep my eyes open for any such emails
and try and process the requests for you if required.

Mark

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