Hi Charles, That definitely sounds like a zoo alright. Glad it wasn't me dealing with the problem. :D
Cheers! On 12/26/13, Charles Rivard <[email protected]> wrote: > Rats! You spoiled the fun! > > I used to be a credit card terminal troubleshooter for Discovercard, and > this is by far their busiest time of the year. Their phone system was not > set up as it should have been. It was set to give the person who has been > off the phone for the longest amount of time the next call that comes in. > The problem was that it didn't matter what department you worked in. So you > > might get a call that was dialed correctly by a customer, but is not your > job, and you don't have access to the info they need. A merchant with a > machine problem might have called the right department, but someone who > deals with credit card fraud got the call, and they don't know a thing about > > accessing and changing the information stored in a machine's memory and > programming. So the person getting the call has to put the caller on hold, > > call the same number the customer did, wait until whoever answered, tell > them what was going on and, if they were in the right department, connect > the waiting caller. At this time of year, as soon as you were disconnected > > from a caller, another call was automatically answered by the system. You > do not physically answer the phone. No gap between calls. It was a zoo!! > > --- > Be positive! When it comes to being defeated, if you think you're finished, > > you! really! are! finished! --- Gamers mailing list __ [email protected] If you want to leave the list, send E-mail to [email protected]. You can make changes or update your subscription via the web, at http://audyssey.org/mailman/listinfo/gamers_audyssey.org. All messages are archived and can be searched and read at http://www.mail-archive.com/[email protected]. If you have any questions or concerns regarding the management of the list, please send E-mail to [email protected].
