On Feb 23, 2005, at 3:16 AM, Mark Jayson Alvarez wrote:
Hi, I'm looking for a software that we can use for trouble ticketing system. We are using Open Ticket Request System(OTRS) before but my superiors, told me that I can search for another better software for this purpose. Can you suggest me some of the trouble ticketing systems you have used before aside from OTRS and if there's any problem you have encountered using it or its advantages over OTRS. I did a quick search on google and freebsd ports and found Request Tracker(RT), also Trouble Ticket System from Freshmeat, and lastly WebTTS, but I'm having a hard time deciding which one to use. Suggestions are very much welcome.
Thanks!
I strongly recommend eGroupware, available in ports (/usr/ports/deskutils/egroupware). It does a lot more than TTS, but we use it for a few clients and they love it.
HTH _______________________________________________________ Eric F Crist "I am so smart, S.M.R.T!" Secure Computing Networks -Homer J Simpson
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