RT is wonderful, it does an excellent job managing information and emails, and is very customizable. If you want it to display something it normally wouldn't, you can query it's MySQL db yourself to generate the reports/stats you're interested in, or even modify it's main page to display information a program you wrote collects.
Tom
Mark Jayson Alvarez wrote:
Hi, I'm looking for a software that we can use for trouble ticketing system. We are using Open Ticket Request System(OTRS) before but my superiors, told me that I can search for another better software for this purpose. Can you suggest me some of the trouble ticketing systems you have used before aside from OTRS and if there's any problem you have encountered using it or its advantages over OTRS. I did a quick search on google and freebsd ports and found Request Tracker(RT), also Trouble Ticket System from Freshmeat, and lastly WebTTS, but I'm having a hard time deciding which one to use. Suggestions are very much welcome.
Thanks!
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