On Sat, Aug 27, 2011 at 09:04:28PM -0700, Chip Camden wrote: > Quoth Chad Perrin on Saturday, 27 August 2011: > > > > I've decided to provide the "professional" response "Evan" claims to > > crave: > > > > Dear Evan, > > > > We appreciate your feedback on the quality, scope, and focus of our > > software and documentation. We always strive to provide the highest > > quality products and service to all of our customers, and constantly > > seek new ways to improve on perfection. The input of our customers > > is a key element of our strategy to consistently provide what they > > need in a timely and responsible fashion. > > > > Your ticket number is d3b07384d113edec49eaa6238ad5ff00. Your case > > worker is Robert Jones. Your ticket is: > > > > [ ] Pending Action > > [ ] Open > > [X] Closed: Complete > > > > Your account has been charged $14.99 for successful completion. Note > > that this special 25% reduced support pricing will only apply for > > actions until September 15th. Take advantage of the discounts now! > > > > If you have any further questions, do not hesitate to use the support > > form on the Website. Thank you for your business. > > Perfect, except you didn't charge enough -- and you didn't ask him to > complete a survey.
In retrospect, I see that you are of course correct about the charge. I considered doing something with a survey, but it was a lot of work constructing something using soul-sucking corporate "customer service" lingo, and I just didn't have the energy left to write anything about a survey. -- Chad Perrin [ original content licensed OWL: http://owl.apotheon.org ]
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