On Sun, Nov 20, 2011 at 11:56 PM, Thomas Dalton <thomas.dal...@gmail.com> wrote: > On 20 November 2011 06:22, Yao Ziyuan <yaoziy...@gmail.com> wrote: >> Step 1: Initially, the wiki's category system takes you to a broad >> problem type "My air conditioner doesn't work". >> Step 2: On that page, the wiki will say: "Check if the air conditioner >> is plugged in. Does this solve your problem? [Yes] [No]" >> Step 3: If the user clicks [No], the user will be taken to a further >> page that says: "Check if there is too much dust in the air >> conditioner. Does this solve your problem? [Yes] [No]" >> Step 4: If the user clicks [No], the user will be taken to yet another >> page that says: "Check if the air conditioner is out of refrigerant. >> Does this solve your problem? [Yes] [No]" >> Step 5: If the user still clicks [No], the user will be taken to >> another page that says: "Contact maintenance personnel." >> >> As you can see, such a wiki-based troubleshooting process gradually >> isolates the user's problem by letting him choose symptoms, leading to >> increasingly specific problem pages. > > That doesn't sound much like a wiki to me...
Well, that's an exaggerated example to demonstrate what "symptom-based problem isolation" is. In practice we may not need to create a new wiki page for each "step"; we may as well compress the above steps into a single page. But you know, when a problem gets too complex develops into several variants or subproblems, we may need new "main pages" for these derived problems, just like a Wikipedia article may branch into new articles to describe a detail in depth (e.g. http://en.wikipedia.org/wiki/Wikipedia#History leads to a new main article http://en.wikipedia.org/wiki/History_of_Wikipedia ). > > _______________________________________________ > foundation-l mailing list > foundation-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l > _______________________________________________ foundation-l mailing list foundation-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
