Thomas Dalton wrote: > I may be missing it due to not speaking Dutch, but it doesn't seem to > be linked to from anywhere... Does it include the details of the > article and revision in the default text? That's a key feature for > what I'm suggesting.
>From any nlwiki page, click "Hulp en contact" (or the language-appropriate equivalent of "Help") in the sidebar, then "Help:Contact met Wikipedia" at the bottom of the page, then "contactformulier" near the middle of the page. The form is very simple - subject, name, reply address, and message body - but it now generates a significant portion of the traffic in the info-nl queue. As it's written now, the contact form probably wouldn't work for enwiki: it would condense most English-language traffic to a single address. In the past, a single incoming address has caused us to lose urgent BLP-ish messages in the larger flood of vandalism reports and reference-desk questions; this is precisely why we have several contact addresses for English-language issues. If we could have distinct forms for different types of issue, though, or if we could have the end user select the relevant queue from a list, then that form might be an option for enwiki. I agree that the current enwiki contact page is definitely less than optimal. During an odd lull a while back, I started a rewrite at [[w:en:Contact us/temp]]; the main ideas were to defer to the FAQs and remind people that most problems can be solved on-wiki. (I had to set the rewrite aside when OTRS traffic picked up again.) The temp page is currently open for editing if anybody would like to contribute. Finally: even with a huge backlog, I would never *think* of putting a rookie OTRS volunteer on the Quality queue (which handles BLPs and similar complaints from businesses). That would be exceptionally cruel, like throwing a non-swimmer in the deep end of the pool. IMHO, it's far better to have newbies start off in the easier queues, like Vandalism, and move on to Quality as they develop a feel for the work. -- Jim Redmond [[User:Jredmond]] _______________________________________________ foundation-l mailing list foundation-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
