Hi,

I have the pleasure of tracking telephone Automated Call Distribution
calls (ACD for short) for a department.
I have loaded 4 files ACD_R1 through ACD_R4 for this discussion

Every Monday I receive a PDF file that lists calls received by each
group for the previous week (Monday through Friday). I enter them
directly into ACD_R1 & save the file and name ACD_R1 for each week of
the month. After I have accumulated the whole month’s worth of ACD_R1
I enter them into ACD_R_2. I have to manually do this. ACD_R_2 does
accumulate monthly totals for me. I then take the monthly numbers from
ACD_R_2 & enter them into ACD_R_3. Finally I take the totals from
ACD_R_3 and enter them into ACD_R_4 and graph the data.

As you can see it’s very tedious and prone to a lot of mistakes. I
need some guidance on how best to do the above task combine them some
how into one spreadsheet with various tabs.

Any ideas will be welcome; I hope I explained it alright, please post
here or email me for further clarification.

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