No need to apologize for anything. I didn't read any "tone" at all. Just trying to make sure that EYE was communicating my thoughts adequately. I can imagine the frustration and wish I had more expertise to point you in a new direction to find the issue.
On Tue, Apr 29, 2025 at 11:39 AM JonGeorg SageLibrary via Evergreen-general <[email protected]> wrote: > I appreciate that. Sorry if my tone didn’t convey that. That certainly > wasn’t my intent. I’m frustrated because I still can’t figure out what the > issue is. All the settings appear correct. Our other vendors aren’t having > any issues. SIP user permissions match what was sent earlier in the thread. > They can see patron info they just can’t check anything out. > > We made sure they’re using location id and institution name as defined in > oils_sip. We had a configuration issue where it was being pointed to the > replicated database but we fixed that as it was throwing read only errors. > Our support vendor did have to rebuild the vm that runs SIP during the > upgrade. > > I pulled the logs from our work session with Bibliotheca on Friday and the > sessions are ending with a status 0 signal 14 after sending an ‘end patron > session’. It all looks fine as far as I can see but I also don’t know what > the Bibliotheca codes are supposed to be or how that is determined in > Evergreen. > > I’m not sure what else to check at this point. > -Jon > > On Tue, Apr 29, 2025 at 7:47 AM Ruth Davis via Evergreen-general < > [email protected]> wrote: > >> Jon, >> >> I was only asking to make sure that the SIP account that's being used is >> configured properly to enable writing to the DB for things like checking >> out, etc. >> >> *Ruth Frasur Davis, Coordinator* >> *Evergreen Collaborative Development Initiative* >> https://evergreencdi.org >> (765) 580-1137 >> >> >> On Mon, Apr 28, 2025 at 3:29 PM JonGeorg SageLibrary via >> Evergreen-catalogers <[email protected]> wrote: >> >>> We're using accounts that are part of the SIP permission group. It's not >>> part of Staff because then it would inherit additional permissions. >>> -Jon >>> >>> On Mon, Apr 28, 2025 at 7:59 AM Ruth Frasur <[email protected]> wrote: >>> >>>> Jon, >>>> Are you using a SIP2 staff account or something else to log the >>>> selfcheck into Evergreen? >>>> >>>> On Fri, Apr 25, 2025 at 3:56 PM JonGeorg SageLibrary via >>>> Evergreen-general <[email protected]> wrote: >>>> >>>>> We're having issues with Bibliotheca and Evergreen. We figured out >>>>> that part of the issue is that it was being directed to the replicated >>>>> database server that houses a static copy of the database that we use for >>>>> reports, notifications, etc. however, we're still having issues. The >>>>> kiosks >>>>> are receiving data from Evergreen- holds, patron information, etc but it >>>>> will not check out the item. >>>>> >>>>> What permissions do you use for Self-checkout machines and is it >>>>> different than the Basic Circulation permissions? >>>>> >>>>> Does anyone here use Bibliotheca Self Checkout kiosks and would they >>>>> be willing to share detailed Evergreen configuration details? >>>>> >>>>> Thank you! >>>>> -Jon >>>>> >>>>> On Tue, Apr 22, 2025 at 4:50 AM Susan Morrison < >>>>> [email protected]> wrote: >>>>> >>>>>> Good Morning, >>>>>> >>>>>> The permissions working group meets this afternoon at 3 p.m. EST. >>>>>> We'll be continuing the cataloging permissions discussion, with a focus >>>>>> on >>>>>> the overlap between circulation and cataloging tasks. >>>>>> >>>>>> Please feel free to email me about any other topics you'd like to >>>>>> discuss, or add them directly to the agenda: >>>>>> >>>>>> >>>>>> https://docs.google.com/document/d/1fBFvcZOykA4z9OqUaGtAlvjvN7sO5-iELyY5Sa2WOZc/edit?usp=sharing >>>>>> >>>>>> Thank you! >>>>>> >>>>>> Susan >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Permissions Working Group" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to >>>>>> [email protected]. >>>>>> To view this discussion visit >>>>>> https://groups.google.com/a/evergreen-ils.org/d/msgid/permissions-working-group/5691ab72-cbd9-4422-8ba9-fcf888705933n%40evergreen-ils.org >>>>>> <https://groups.google.com/a/evergreen-ils.org/d/msgid/permissions-working-group/5691ab72-cbd9-4422-8ba9-fcf888705933n%40evergreen-ils.org?utm_medium=email&utm_source=footer> >>>>>> . >>>>>> For more options, visit >>>>>> https://groups.google.com/a/evergreen-ils.org/d/optout. >>>>>> >>>>> _______________________________________________ >>>>> Evergreen-general mailing list -- >>>>> [email protected] >>>>> To unsubscribe send an email to >>>>> [email protected] >>>>> >>>> >>>> >>>> -- >>>> Ruth Frasur >>>> (765) 580-1137 >>>> >>>> >>>> _______________________________________________ >>> Evergreen-catalogers mailing list -- >>> [email protected] >>> To unsubscribe send an email to >>> [email protected] >>> >> _______________________________________________ >> Evergreen-general mailing list -- >> [email protected] >> To unsubscribe send an email to >> [email protected] >> > _______________________________________________ > Evergreen-general mailing list -- [email protected] > To unsubscribe send an email to > [email protected] >
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