> On Jul 18, 2025, at 15:20, Mark Hanson via EV <[email protected]> wrote: > > Hi Folks > I stopped at the Strasburg Va supercharger for my Tesla Y and got “charging > equipment not ready” message on my screen. I googled a customer service > number 877-798-3752, initially a maddening call tree, then a lady came on and > said to mash my balls while holding the brake peddle to reset the car, then > tried 6 more of 8 superchargers. > She said the car was dead so had to have it towed to a service center in > Sterling or Charlotte 100ish miles away. They didn’t answer the phone in > either place just a recording to go on the Tesla app which said I could get > towed and fixed in 53 days! What the hell is that ? So stuck in a parking > lot with a boat I’m towing 200 miles from home. > Luckily a guy stopped next to me and said only 2 of 8 charging stations are > working(I just tried all the dead ones of course). It’s not your car as the > Tesla dingbat stated. So what do you do if your Tesla car dies on the side > of the road? Have it towed home? Then to a far away Tesla Service center > months later when their iPhone app gets around to notifying you to bring it > in? There used to be Tesla Rangers (field service) what happened to them, > Elon laid them off with all the government employees? > Has anyone had roadside repair help from Tesla or a real phone number that’s > not just a recording? Luckily I finally got charged but next time I’d like > to have a better plan…
The Tesla app on your phone has a "Roadside" menu, which is used to request Roadside Assistance. One of the submenus under Roadside is Batter & Charging -> Will Not Charge. Kevin _______________________________________________ Address messages to [email protected] No other addresses in TO and CC fields HELP: http://www.evdl.org/help/
