David Heacock via EV wrote:
...Tesla seems to think they own the vehicle even after they sell it to the
customer.
...a lot of talk about customer right to repair [but then block their ability
to do so]
It isn't just Tesla. All manufacturers are doing it. This just
illustrates the tactics of modern marketing.
- Counteract negative perceptions by loudly advertising the opposite.
(Ads show SUVs off-road when in fact they are inept at it)
- Badly-designed complex solutions are quicker and cheaper to design
than well-thought-out simple ones.
(Ford F-150 tail lights that cost $5000 to replace because it's a
sealed assembly that includes computer modules, backup camera, etc.)
- Customer service is expensive; so avoid it as much as possible.
("Your call is important to us"; then they put you on hold for an hour)
- Planned obsolescence.
(Rather than fix things, encourage customers to throw it out and buy
another)
I was an early adopter of Apple computers and in the old days I always felt if
you couldn't figure out how to use the computer for most of what it was capable
of doing without reading the documentation it really wasn't what I wanted.
That statement is a bit hard to understand. The early microcomputers I
used (Apple II, Heathkit, Commodore, Atari) came with a *huge* amount of
documentation that worked hard to explain how it worked. That was
necessary because most people had little or no knowledge with computers.
They also went out of their way to encourage the user to improve it and
write their own programs. They were the equivalent of a Ford model T
that came with a shop manual and a tool kit so you could fix it yourself.
Today's cars are the complete opposite. They do everything possible to
prevent you from understanding it or repairing it yourself.
Lee
--
Results! Why man, I have gotten a lot of results. I have found
several thousand things that won't work. -- Thomas A. Edison
--
Lee Hart, 814 8th Ave N, Sartell MN 56377, www.sunrise-ev.com
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