Erine Erickson loves her Tesla Model 3. But these days, the EV stays parked in her garage. "It´s, you know, 3,000 pounds of metal in a parking spot downstairs," she said ...
... When replacing Erickson´s battery, Tesla says they discovered that Carfax listed her car as having a salvaged title due to being totaled in a collision ... Carfax´s information was wrong because an insurance company provided incorrect information ... [W]ith Carfax correcting Erickson´s car from a salvage title to a clean title, Tesla hadn´t restored the supercharging feature and they hadn´t helped Erickson at all. "I wouldn´t characterize it as customer service," she said. "I mean, there´s not a way to email them. There´s a way to communicate on the app but they don´t respond." So, On Your Side reached out to Tesla and explained the issue. ... Tesla ... reactivated the feature .... "I´ve sent over 30 emails, every single day I´ve been dealing with this and rarely getting a response - it was when you all got involved that something finally happened," she said. We´re glad we got Tesla to fix the issue but Tesla did not make it easy. Elon Musk did away with the company´s PR department. Full story: https://www.azfamily.com/2023/09/15/tesla-blocks-scottsdale-woman-charging- her-car/ Shortcut URL: https://v.gd/Rp53yy David Roden, EVDL moderator & general lackey To reach me, don't reply to this message; I won't get it. Use my offlist address here : http://evdl.org/help/index.html#supt = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = A nation of sheep will beget a government of wolves. -- Edward R Murrow = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = _______________________________________________ Address messages to ev@lists.evdl.org No other addresses in TO and CC fields HELP: http://www.evdl.org/help/
