Well, I don’t have a Tesla, but I own a piece of the company. And people beyond non-owners raise the service question, as do stock analysts.
They come to your house because that is their service model. They have some service centers, but because the “mobile” model is not proving to be adequate, they will be building more service centers. Particularly for new technologies, the customer experience is king. Bad experiences get spread around like wildfire, and are barriers in the way of vehicle uptake. You’ve even highlighted the issue yourself, being “tired of people who don’t own a Tesla saying Tesla has a service problem”. Word spreads, and are a factor in buying decisions. Glad that *you* had a good experience, but I’ll be bet that you don’t talk about it as much as someone with a wretched experience. - Mark Sent from my Fuel Cell powered iPhone > On May 23, 2022, at 6:09 AM, paul dove via EV <ev@lists.evdl.org> wrote: > > I get real tired of people who don’t own a Tesla saying Tesla has a service > problem. Every company gets complaints and dealerships are notorious for bad > service and pushy salespeople. Heck, I can’t even get the Mitsubishi dealer > here to fix the I-MiEV. I bought one with a new battery and it would only go > 30 miles I had to go back 3 times and the third time I brought printed sheets > from their service manual on how to fix it. They finally did that time. > Toyota blew the engine on my friends Celica. Tesla is great, my experience > has been flawless. Had a seatbelt recall. They came to the house and fixed it > I’m my garage. What dealer would do that? I had a headlamp go out. Again they > came to my house. I had to get an alignment and new tires. They were done in > 4 hours and gave me Uber credits to drive around Nashville while I waited. > > > Sent from AT&T Yahoo Mail for iPhone > > > On Sunday, May 22, 2022, 7:52 PM, Collin Kidder via EV <ev@lists.evdl.org> > wrote: > > It also should be noted that Tesla increasingly has competition. It > may be true that something like a Chevy Bolt is not quite the car a > Model S is but it does have a radio (satellite radio even), > potentially bose sound, and it drives basically just as far as a Model > S does. Tesla has long had a service problem. Compare that to Chevy > where I bought a 2022 Bolt and it had a noise problem that is known. > There is a service bulletin about it. I got it right in for service, > they fixed the noise, I got it back. There was no difficulty in doing > this. GM may have a lot of old sins to account for but they know how > to be a car company. Sooner or later Tesla will need to learn how to > be a car company too or everyone else will eventually overtake them. > >> On Fri, May 20, 2022 at 8:17 PM Mark Abramowitz via EV >> <ev@lists.evdl.org> wrote: >> >> It’s the new paradigm, right?! >> >> (I share your appalledness) >> >> They are first movers in an industry, and with a great product. But this is >> disturbing, and they won’t ultimately succeed unless they fix this. >> >> - Mark >> >> Sent from my Fuel Cell powered iPhone >> >>>> On May 20, 2022, at 1:30 PM, Ken Olum via EV <ev@lists.evdl.org> wrote: >>> >>> We have a 2015 Model S that we bought used in December. It's a nice car >>> and suits our needs well. But Tesla service is a horror. Who ever >>> heard of a car company where you can't call the service department on >>> the phone? Instead you have to use their app. And when they break >>> things, they don't take responsibility. >>> >>> We had the car upgraded to LTE because 3G was discontinued. >>> Simultaneously we had recall work done to replace the eMMC. Ever since >>> then, the GPS gives wildly wrong positions half the time, and about once >>> a week the center console quits working and has to be rebooted. Now >>> they say we need to replace the MCU at the cost of $1500. Repeated >>> complaints at least got me a sympathetic human being, but not one with >>> the authority to help me. Finally he managed to get someone to agree to >>> credit the $200 we'd paid for the LTE upgrade toward the MCU >>> replacement, so it's only $1300 instead of $1500. Since we don't have >>> any other options, we agreed to pay. >>> >>> And of course if we still want to be able to listen to the radio, it's >>> another $500 for a tuner. Apparently in this modern world you're >>> supposed to do everything with your phone, so having a radio is an >>> unusual option on which they want to make some money. >>> >>> These attitudes on the part of the company are not endearing Tesla to >>> their owners, or at least to us. >>> >>> Ken >>> _______________________________________________ >>> Address messages to ev@lists.evdl.org >>> No other addresses in TO and CC fields >>> UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub >>> ARCHIVE: http://www.evdl.org/archive/ >>> LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org >>> >> >> _______________________________________________ >> Address messages to ev@lists.evdl.org >> No other addresses in TO and CC fields >> UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub >> ARCHIVE: http://www.evdl.org/archive/ >> LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org > _______________________________________________ > Address messages to ev@lists.evdl.org > No other addresses in TO and CC fields > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > ARCHIVE: http://www.evdl.org/archive/ > LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.evdl.org/private.cgi/ev-evdl.org/attachments/20220523/f0f59498/attachment.html> > _______________________________________________ > Address messages to ev@lists.evdl.org > No other addresses in TO and CC fields > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > ARCHIVE: http://www.evdl.org/archive/ > LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org > _______________________________________________ Address messages to ev@lists.evdl.org No other addresses in TO and CC fields UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub ARCHIVE: http://www.evdl.org/archive/ LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org
