On 23 May 2022 at 11:21, paul dove via EV wrote: > I get real tired of people who donTMt own a Tesla saying Tesla has a service > problem. Every company gets complaints and dealerships are notorious for bad > service and pushy salespeople.
Absolutely, there are good and bad service departments for every car brand. > I can´t even get the Mitsubishi dealer here to fix the I-MiEV ... Tesla > is great, my experience has been flawless. Ah, but as you just said above, it varies with the operation providing the service. YOUR personal experience makes for an interesting anecdote. It might persuade someone you know locally to buy a Tesla over a Mitsubishi. However, as I've said many times, the plural of anecdote is not data. Some automakers put more effort than others into making sure that their service operations do right by their vehicle owners. What we as production EV customers need is a master chart showing how automakers rank for keeping their service operations in line. It seems like the sort of thing that Consumer Reports would produce. For most new EV owners, af first, warranty service will be a big consideration. How well is it done? How long does it take? Is there a long wait for parts? Do they get a free loaner if so? But it will also matter how things go after the warranty expires. Are there good local independent mechanics who will work on that brand of EV? For the EVDL DIY type, how open is the automaker is with repair manuals and spare parts? Can you rebuild or repair the battery (or have it done), or do you have to buy a new one or a refurb from the factory? What does it cost? Are there aftermarket parts for other common failures? How expensive are they? For both DIYs and independent mechanics, how cooperative is the EV manufacturer about REGISTERING locked-down spare parts with the vehicle computer (ugh)? How does that add to repair costs? How much does labor cost for battery swaps and common repairs? Can you change the battery in an afternoon, or does it take a day or two? Do you have to disassemble half the front end or the entire instrument panel to change a $20 HVAC valve? I doubt that the average buyer thinks about these things when buying his or her first Bolt or Leaf or Model 3. However, these issues start to matter quite a lot when the car gets to be 10-15 years old. And they'll factor in when the buyer goes to replace the old EV with a new one. Will he or she buy another of the same brand, or jump ship? Forty or 50 years ago, vehicle brand loyalty was strong. A lot of folks bought the same brand of car all their lives, often the same one that dad or mom and/or granddad or grandma bought. That's no longer true. Even if a given manufacturer stays highly competitive on the features and performance that buyers want - and what they want changes over time - service quality for the *average owner* may make a big difference for the long-term success of any vehicle manufacturer. So, where's that national / international service quality average comparison chart for all the EV manufacturers? We are just now at about a decade out from the first widely sold production EVs, so a picture should start emerging soon, if it hasn't already. David Roden, EVDL moderator & general lackey To reach me, don't reply to this message; I won't get it. Use my offlist address here : http://evdl.org/help/index.html#supt = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = I am being persecuted You are being attacked He is getting his just desserts -- Found on the net = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = _______________________________________________ Address messages to ev@lists.evdl.org No other addresses in TO and CC fields UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub ARCHIVE: http://www.evdl.org/archive/ LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org
