We're looking into this. There's a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1624546
But we don't entirely understand why that specific DLL is being loaded. Mike Kaply On Thu, Oct 15, 2020 at 3:43 AM Bailey, Hazel via Enterprise < [email protected]> wrote: > We are currently testing the new Firefox ESR 78.3.1 and deployed to a > small number of users. We have found for a couple of installs the user now > gets the error message “The code execution cannot proceed because > VCRuntime140_1.dll was not found” when loading Firefox. > > > > We tried removing the install, renaming user profiles and reinstalling but > got the same error. > > > > We downloaded the full non ESR release of Firefox and ran the install but > got the same error. > > > > We checked previous version installs and found that VCRuntime140.dll was > in the install folder and this machine also had this file but it was > looking for VCRuntime140_1.dll. > > > > To resolve the issue we had copy VCRuntime140_1.dll from > c:\windows\systems32 to “c:\program files\Mozilla Firefox”. > > > > Kind Regards > > > > Hazel Bailey > > > > > -------------------------------------------------------------------- > Save Paper - Do you really need to print this e-mail? > > Visit www.virginmedia.com for more information, and more fun. > > This email and any attachments are or may be confidential and legally > privileged and are sent solely for the attention of the addressee(s). > > Virgin Media will never ask for account or financial information via > email. If you are in receipt of a suspicious email, please report to > www.virginmedia.com/netreport > > If you have received this email in error, please delete it from your > system: its use, disclosure or copying is unauthorised. Statements and > opinions expressed in this email may not represent those of Virgin Media. > Any representations or commitments in this email are subject to contract. > > Registered office: 500 Brook Drive, Reading, RG2 6UU > > Registered in England and Wales with number 2591237 > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" >
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