I've opened this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1454949
Any further discussion should go there. Mike Kaply On Wed, Apr 18, 2018 at 8:37 AM, Client Applications < [email protected]> wrote: > Thanks for the response ! > > Do you suggest the wat to resolve this crash issue as more than 50% users > are affected. > > > > > > > > > > ba3e9139-bfb7-494c-a953-291b98ca9bfa > > 4/18/18 3:16 PM > > 207db865-8809-4934-a453-fccadb507ce1 > > 4/18/18 3:15 PM > > 4434a61a-9a88-474f-af27-26c9d62e68ec > > 4/18/18 3:14 PM > > e7ac287c-c93a-43cb-a8a0-e8c4f59f90f5 > > 4/16/18 4:22 PM > > 0e3d616a-e639-40dc-9516-9f9bb70d8eca > > 4/16/18 2:01 PM > > 0714ea16-d08d-4ec3-aefd-65c61623b086 > > 4/16/18 12:42 PM > > 3f9131ec-eb69-4130-8586-57bdaa94ff87 > > 2/6/18 12:38 PM > > 2162302c-a08c-488b-bdeb-2e86e0e31330 > > 1/31/18 1:50 PM > > Submitted Crash Reports > > Report ID Date Submitted > > bp-fbe077db-a597-4353-8bd5-75f350180416 > > 4/16/18 2:55 PM > > bp-7bec50d7-37e7-40fc-9248-506c20180416 > > 4/16/18 11:02 AM > > bp-9312c846-2d91-42b3-8fcd-915070180416 > > 4/16/18 11:01 AM > > bp-a8e39f3c-a56a-419e-bbed-af0d90180416 > > 4/16/18 11:01 AM > > bp-b90ba1d0-b3c7-43a8-b5eb-305600180416 > > 4/16/18 10:51 AM > > bp-2210f2a8-c5d1-4a6b-ae51-1e5ca0180416 > > 4/16/18 10:48 AM > > bp-06e803be-6bc4-4028-a000-2f7e90180411 > > 4/11/18 3:25 PM > > bp-7fc43ae6-d24d-4f6d-8e8b-ac9bc0180411 > > 4/11/18 3:24 PM > > bp-de3dacff-4b83-46c9-af14-586100180411 > > 4/11/18 3:00 PM > > bp-7427add9-60dc-46d6-aec4-879200180320 > > 3/20/18 3:29 PM > > bp-15d1c761-4c17-44f9-b3a8-bc3d50180320 > > 3/20/18 3:26 PM > > > > > > > > Thanks and Regards, > > *Ajay Kumar Kondru* > > H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team > > E-mail: [email protected] > > > > > > *From:* Mike Kaply [mailto:[email protected]] > *Sent:* den 18 april 2018 19:04 > > *To:* Kumar Kondru <[email protected]> > *Cc:* [email protected]; Client Applications < > [email protected]>; Das Prasenjit (External) < > [email protected]> > *Subject:* Re: [Mozilla Enterprise] Firefox ESR App V pacakge too many > crashes > > > > Unfortunately there's no consistency in any of these crashes. Some of them > seem to be out of memory errors. > > > Please consider this on priority as we are getting more cases and > impacting our tasks. > > This is not a support forum and Mozilla does not provide that level of > support for our products. > > I will open a bug and we will take a look. > > Please make sure the unsubmitted crashes get submitted so we have as much > information as possible. > > > > Mike > > > > > > > > On Wed, Apr 18, 2018 at 7:41 AM, Kumar Kondru <[email protected]> wrote: > > Hi, > > Please consider this on priority as we are getting more cases and > impacting our tasks. > > > > So, Please help us to fix this and also share nay other alternative > approach to get the prompt response. > > > > > > Thanks and Regards, > > *Ajay Kumar Kondru* > > H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team > > E-mail: [email protected] > > > > > > *From:* Kumar Kondru > *Sent:* den 18 april 2018 13:47 > *To:* 'Mike Kaply' <[email protected]>; [email protected] > *Cc:* Client Applications <[email protected]>; Das Prasenjit > (External) <[email protected]> > *Subject:* RE: [Mozilla Enterprise] Firefox ESR App V pacakge too many > crashes > *Importance:* High > > > > Hi Kaply, > > > > Please check the crash report (un submitted /Submitted) collected from one > user. > > > > > > Report ID > > Date Crashed > > Time > > *Unsubmitted Crash Reports* > > > > > > aa852d2a-3b97-4ab6-9de0-ff4ec5dfe2ab > > 4/17/18 > > 12:33 PM > > 5b8eb856-5dbd-42c8-af9b-cca9025865a7 > > 4/13/18 > > 1:23 PM > > 00844704-5d05-48a5-9e8c-098c79523d08 > > 3/20/18 > > 3:26 PM > > 8f288c06-24a3-4aa3-b302-42f712eac957 > > 2/28/18 > > 9:32 AM > > 41e47455-c167-483c-934e-123fdc24ccd0 > > 2/21/18 > > 2:20 PM > > 325ca732-017e-4df9-9e9a-8b7810cd9841 > > 1/29/18 > > 11:41 AM > > ba3b5b95-486f-4fca-8c37-59accc64f639 > > 2001-12-18 > > 3:12 PM > > 82212b96-2a96-447d-bd4c-f1033af7d0c4 > > 2012-07-17 > > 4:31 PM > > *Submitted Crash Reports* > > > > > > bp-fc1e6c3d-23b3-4169-8f42-61dff0180418 > > 4/18/18 > > 9:20 AM > > bp-f2bbd4aa-6c01-4bb9-a559-4ba1f0180417 > > 4/17/18 > > 4:23 PM > > bp-b1c07433-b3e8-419e-83a0-aab720180417 > > 4/17/18 > > 3:30 PM > > bp-cbad94df-a8cc-4a86-922d-05eb30180417 > > 4/17/18 > > 1:10 PM > > bp-6f8a8265-ee85-44d3-a032-3a5b70180417 > > 4/17/18 > > 1:09 PM > > bp-c1566335-714c-4f60-924b-ef3f90180417 > > 4/17/18 > > 1:06 PM > > bp-879245dc-c021-40a3-891e-290b50180417 > > 4/17/18 > > 12:29 PM > > bp-47d93045-a4e6-4d04-a8b7-287460180413 > > 4/13/18 > > 3:02 PM > > bp-677d0fe4-4772-4668-a2c9-bc30e0180413 > > 4/13/18 > > 1:23 PM > > bp-46ca90df-e352-4962-be54-eeba90180413 > > 4/13/18 > > 12:51 PM > > bp-86ccf317-f475-442f-8f89-c86c30180410 > > 2004-10-18 > > 12:56 PM > > bp-8d69c544-e9fa-41de-ad0e-f3e340180410 > > 2004-10-18 > > 11:58 AM > > bp-88b29857-7d31-4c22-ba60-14c930180320 > > 3/20/18 > > 3:27 PM > > bp-39d211d4-2be9-4e13-a5fe-d92d90180306 > > 2003-06-18 > > 1:21 PM > > bp-b4e2dd2a-4d94-4c37-9a37-b4c5f0180214 > > 2/14/18 > > 3:35 PM > > > > > > > > > > > > > > > Thanks and Regards, > > *Ajay Kumar Kondru* > > H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team > > E-mail: [email protected] > > > > > > *From:* Mike Kaply [mailto:[email protected] <[email protected]>] > *Sent:* den 16 april 2018 19:06 > *To:* Kumar Kondru <[email protected]> > *Cc:* [email protected]; Client Applications < > [email protected]>; Das Prasenjit (External) < > [email protected]> > *Subject:* Re: [Mozilla Enterprise] Firefox ESR App V pacakge too many > crashes > > > > Have any crash reports been submitted that we can take a look at? > > Checkout about:crashes in one of the failing browsers. > > Mike > > > > On Mon, Apr 16, 2018 at 8:27 AM, Kumar Kondru <[email protected]> wrote: > > Hi, > > > > We are running with *Firefox ESR 52.7.0 *as App V 4.6 package and > deployed in citrix servers. We are getting too many cases that users are > getting 30 crashes daily and its very difficult to work. > > > > The crashes issue was bit less till ESR 45.9.0 version but from ESR 52 > version onwards crashes are very high. To reduce the crashes we have > deployed the following settings via config file and still no change in > crashes count. > > > > *//Disable hardware acceleration- Reduce crashes* > > *lockPref("media.windows-media-foundation.allow-d3d11-dxva", false);* > > *lockPref ("gfx.direct2d.disabled", true);* > > *lockPref ("layers.acceleration.disabled", true);* > > > > > > Thanks and Regards, > > *Ajay Kumar Kondru* > > H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team > > E-mail: [email protected] > > > > > > The information contained in this e-mail message may be privileged, > confidential, and protected from disclosure. Any unauthorized use, > printing, copying, disclosure or dissemination of this communication may be > subject to legal restriction or sanction. If you think that you have > received this e-mail message in error, please reply to the sender and > delete this message from your computer. > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit https://mail.mozilla.org/ > listinfo/enterprise or send an email to [email protected] > with a subject of "unsubscribe" > > > > >
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