Hi Kaply,
Please check the crash report (un submitted /Submitted) collected from one user.
Report ID
Date Crashed
Time
Unsubmitted Crash Reports
aa852d2a-3b97-4ab6-9de0-ff4ec5dfe2ab
4/17/18
12:33 PM
5b8eb856-5dbd-42c8-af9b-cca9025865a7
4/13/18
1:23 PM
00844704-5d05-48a5-9e8c-098c79523d08
3/20/18
3:26 PM
8f288c06-24a3-4aa3-b302-42f712eac957
2/28/18
9:32 AM
41e47455-c167-483c-934e-123fdc24ccd0
2/21/18
2:20 PM
325ca732-017e-4df9-9e9a-8b7810cd9841
1/29/18
11:41 AM
ba3b5b95-486f-4fca-8c37-59accc64f639
2001-12-18
3:12 PM
82212b96-2a96-447d-bd4c-f1033af7d0c4
2012-07-17
4:31 PM
Submitted Crash Reports
bp-fc1e6c3d-23b3-4169-8f42-61dff0180418
4/18/18
9:20 AM
bp-f2bbd4aa-6c01-4bb9-a559-4ba1f0180417
4/17/18
4:23 PM
bp-b1c07433-b3e8-419e-83a0-aab720180417
4/17/18
3:30 PM
bp-cbad94df-a8cc-4a86-922d-05eb30180417
4/17/18
1:10 PM
bp-6f8a8265-ee85-44d3-a032-3a5b70180417
4/17/18
1:09 PM
bp-c1566335-714c-4f60-924b-ef3f90180417
4/17/18
1:06 PM
bp-879245dc-c021-40a3-891e-290b50180417
4/17/18
12:29 PM
bp-47d93045-a4e6-4d04-a8b7-287460180413
4/13/18
3:02 PM
bp-677d0fe4-4772-4668-a2c9-bc30e0180413
4/13/18
1:23 PM
bp-46ca90df-e352-4962-be54-eeba90180413
4/13/18
12:51 PM
bp-86ccf317-f475-442f-8f89-c86c30180410
2004-10-18
12:56 PM
bp-8d69c544-e9fa-41de-ad0e-f3e340180410
2004-10-18
11:58 AM
bp-88b29857-7d31-4c22-ba60-14c930180320
3/20/18
3:27 PM
bp-39d211d4-2be9-4e13-a5fe-d92d90180306
2003-06-18
1:21 PM
bp-b4e2dd2a-4d94-4c37-9a37-b4c5f0180214
2/14/18
3:35 PM
Thanks and Regards,
Ajay Kumar Kondru
H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team
E-mail: [email protected]<mailto:[email protected]>
From: Mike Kaply [mailto:[email protected]]
Sent: den 16 april 2018 19:06
To: Kumar Kondru <[email protected]>
Cc: [email protected]; Client Applications <[email protected]>;
Das Prasenjit (External) <[email protected]>
Subject: Re: [Mozilla Enterprise] Firefox ESR App V pacakge too many crashes
Have any crash reports been submitted that we can take a look at?
Checkout about:crashes in one of the failing browsers.
Mike
On Mon, Apr 16, 2018 at 8:27 AM, Kumar Kondru
<[email protected]<mailto:[email protected]>> wrote:
Hi,
We are running with Firefox ESR 52.7.0 as App V 4.6 package and deployed in
citrix servers. We are getting too many cases that users are getting 30 crashes
daily and its very difficult to work.
The crashes issue was bit less till ESR 45.9.0 version but from ESR 52 version
onwards crashes are very high. To reduce the crashes we have deployed the
following settings via config file and still no change in crashes count.
//Disable hardware acceleration- Reduce crashes
lockPref("media.windows-media-foundation.allow-d3d11-dxva", false);
lockPref ("gfx.direct2d.disabled", true);
lockPref ("layers.acceleration.disabled", true);
Thanks and Regards,
Ajay Kumar Kondru
H & M HENNES & MAURITZ AB. IT-DEPARTMENT. WAMS Team
E-mail: [email protected]<mailto:[email protected]>
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