Thank you for the information Justin Anderson CACI Herndon, VA 703-613-9849
From: Mike Kaply <[email protected]> Sent: Thursday, March 29, 2018 12:11 PM To: JUSTIAA2 <[email protected]> Subject: Re: [Mozilla Enterprise] Sharepoint site issue with FF v52.5.3 Removing the enterprise list. This page: https://developer.mozilla.org/en-US/docs/Mozilla/Using_the_Mozilla_symbol_server Also provides information on downloading symbols. My recommendation would be that you build a local copy of the ESR and try to debug it that way. That would probably be the easiest. Mike Kaply On Thu, Mar 29, 2018 at 10:42 AM, JUSTIAA2 <[email protected]<mailto:[email protected]>> wrote: Thank you…is there a way I can get a copy of the actual .pdb file? Justin Anderson CACI Herndon, VA 703-613-9849<tel:(703)%20613-9849> From: Mike Kaply <[email protected]<mailto:[email protected]>> Sent: Thursday, March 29, 2018 11:19 AM To: JUSTIAA2 <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [Mozilla Enterprise] Sharepoint site issue with FF v52.5.3 We do have a symbol server that would allow you to do local debugging: https://developer.mozilla.org/en-US/docs/Mozilla/Using_the_Mozilla_symbol_server Mike On Thu, Mar 29, 2018 at 10:16 AM, JUSTIAA2 <[email protected]<mailto:[email protected]>> wrote: We have crash reports disabled. And with the nature of where I work at, I’m unable to share that information. Justin Anderson CACI Herndon, VA 703-613-9849<tel:(703)%20613-9849> From: Mike Kaply <[email protected]<mailto:[email protected]>> Sent: Thursday, March 29, 2018 11:07 AM To: JUSTIAA2 <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [Mozilla Enterprise] Sharepoint site issue with FF v52.5.3 Was there a crash report generated for this crash? If you go to about:crashes, do you see anything? Having the URL for that crash report would help us diagnose. Mike On Thu, Mar 29, 2018 at 10:03 AM, JUSTIAA2 <[email protected]<mailto:[email protected]>> wrote: Hello, I have issues with certain Sharepoint sites. I’m using FF v52.5.3. Some sites come up fine, but some crash Firefox immediately. I did some troubleshooting and in the cases when the Sharepoint site crashes, I see that it has something to do with the “xul.dll” file. I see this in a Quick Dump Analysis….”in C:\Program Files\Mozilla Firefox\xul.dll has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 8”. I’m able to get to any Sharepoint site using FFv52.1.1, but it seems any version after that, I have issues. Has anybody seen this issue? Is there a way I can get a copy of the .pdb file for Mozilla to help me troubleshoot this further? Having the Symbols for Mozilla will help me a lot. Any help will be greatly appreciated. Justin Anderson CACI Herndon, VA 703-613-9849<tel:(703)%20613-9849> _______________________________________________ Enterprise mailing list [email protected]<mailto:[email protected]> https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected]<mailto:[email protected]> with a subject of "unsubscribe"
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