You might want to check out Brent's answer to a similar question I asked a bit back (basically an expanded version of some answers given above): - http://www.mail-archive.com/emacs-orgmode@gnu.org/msg40499.html
Also, per your shortcut question, I have this in ~/.emacs: ,--- | (global-set-key "\C-cr" 'org-resolve-clocks) `--- Best regards, John