You are still missing the point Jim.
The choice is simple. The customer can either go through the risk and
rigmarole of conducting their business direct with Elecraft, several
thousand miles away or driving an hour or so to buy/have
serviced/repaired a broadly equivalent rig from other manufacturers.
Some have dealt direct but I suspect that the majority would think that
the apparent advantages of buying an Elecraft do not outweigh the issues
currently being experienced in the UK. I appreciate that Wayne and Eric
read the reflector and, of course, it is their decision as to what, if
anything, they want to do about the current position. All I can say is
that dealing direct with Elecraft for orders and repairs is not the way
forward when other alternatives are available to them. Maybe they
consider the UK market isn't big enough for them to ensure there is a
reasonable and proficient distributor in the UK. Even if that is the
case then the consequence is a loss of sales/revenue opportunity. That
may not be a problem at a time when it is difficult to meet (domestic)
demand but .....
73
Reg G3WPF
On 03/08/2023 04:27, Jim Brown wrote:
On 8/2/2023 7:40 PM, Peter Hall wrote:
Unfortunately, Elecraft's preferred carrier - UPS - is certainly not
Tier-1
Elecraft is a small enough company that the issue of shipment could
certainly be addressed when discussing a purchase. I've long heard
that DHL is well respected in the UK. They're not well known here
(although they used to be 30 years ago, and I used them in my biz to
ship architectural drawings around), but Elecraft will probably know
how to access them.
Again, ASK! Elecraft is not like Kenwood, ICOM, or Yaesu! Anyone who's
been on this reflector for very long knows that Wayne and Eric (who
does most of the management stuff) are both online and read this
reflector, and the company is online friendly. So is SDRKits (in the
UK), from whom I've made four purchases over about ten years, all of
which arrived painlessly by USPS. One of their people reads the
support reflector for their excellent VNWA and responds promptly and
in a very positive way to any issues.
73, Jim K9YC
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