Thanks for these sentiments, Tom, and welcome to the hobby. Customer service, as practiced by an amateur radio company, should go beyond sales and support: it's part of a social contract. In a way, Elecraft employees and customers all belong to the same club. We work together to dream up new products and refine them. It's fun. Like our motto says, it's "hands-on."
This relationship is more fluid, more symmetrical, than what many people are used to. Sometimes it can be chaotic. But overall, I believe it's more satisfying than the one-way relationship some companies have with their customers. Many new radios seem to be cast in stone on delivery. Of course, compared to ours, they're also harder to lift :) 73, Wayne N6KR On Aug 6, 2012, at 8:08 PM, Thomas Currin wrote: > Hello, > > I've been following this forum/mail list for a couple of weeks now > and I > thought I'd share a couple of observations. You may agree or > disagree with > my conclusions. So be it. > > I'm a very new Ham and am in awe of the collective knowledgebase > shared > here. I learn a lot from just reading the posts. Collectively you > are > quite an amazing group. Really. > > Also, as a new Ham, I probably have more questions than the average > customer and those questions lean to the very basic end of the > spectrum. > Do you know which company has answered all of my questions without > hesitation? Yes, it was Elecraft and some of those questions were > pretty > basic. They were answered in a timely fashion courteously. That > means a > lot to me and I can see from the posts that others appreciate that > as well. > > My experience with other companies, a couple of them based in the > USA, has > been that they didn't respond or their response was simply, "It is > in the > literature." or words to that effect. I really don't appreciate > that lack > of customer service. > > So, what that means is I'll be buying products from Elecraft and not > from > others. I appreciate their commitment to their customers and their > sincere > desire to provide the best products they can provide. I've never > met them > and have no connection with their company or their employees. So > far all > I've purchased is a dummy load kit so I'm not a big spender either. > > I'm taking the time to write this because having been in a > profession which > is heavily involved in customer service for the past 40 years, I > know that > dealing with complaints and questions all day every day can be > trying. A > few compliments every once in a while go a long way to making the > job, and > life in general, a lot more pleasant. > > You are doing a great job guys and am confident you will continue to > do so. > > Thanks, > Tom > WA3L > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
