Hello, I've been following this forum/mail list for a couple of weeks now and I thought I'd share a couple of observations. You may agree or disagree with my conclusions. So be it.
I'm a very new Ham and am in awe of the collective knowledgebase shared here. I learn a lot from just reading the posts. Collectively you are quite an amazing group. Really. Also, as a new Ham, I probably have more questions than the average customer and those questions lean to the very basic end of the spectrum. Do you know which company has answered all of my questions without hesitation? Yes, it was Elecraft and some of those questions were pretty basic. They were answered in a timely fashion courteously. That means a lot to me and I can see from the posts that others appreciate that as well. My experience with other companies, a couple of them based in the USA, has been that they didn't respond or their response was simply, "It is in the literature." or words to that effect. I really don't appreciate that lack of customer service. So, what that means is I'll be buying products from Elecraft and not from others. I appreciate their commitment to their customers and their sincere desire to provide the best products they can provide. I've never met them and have no connection with their company or their employees. So far all I've purchased is a dummy load kit so I'm not a big spender either. I'm taking the time to write this because having been in a profession which is heavily involved in customer service for the past 40 years, I know that dealing with complaints and questions all day every day can be trying. A few compliments every once in a while go a long way to making the job, and life in general, a lot more pleasant. You are doing a great job guys and am confident you will continue to do so. Thanks, Tom WA3L ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
