We do not require specific VAN service at ANX. From: [email protected] [mailto:[email protected]] On Behalf Of PCD Sent: Friday, September 13, 2013 10:00 AM To: EDI--L Subject: Re: [EDI-L] Testing Fees
I'll take this to the next peeve, customer demanding you change your VAN to the one they use, especially the users of ANX. These type of demands are not being friendly, cooperative trading partners. What's next? Demanding you use FedEx when you use UPS? From: Jason McMahon [email protected]<mailto:[email protected]> I once had to set up a dozen customers for receiving and/or transmitting EDI documents but it never happened. Three were on credit hold; the other nine had other excuses. And all were new to our company and required EDI in order to do business. Even though I was given an EDI contact for each company, most of them had no idea they were to bring us on board. However, I did get them all setup and tested, ready for the first transmission. A total waste of time. After waiting a month or so, I decided to look into the situation, but all I got was the run around. “The orders are coming,” I was told but they never came. Sincerely, Jason McMahon 10830 Lake Thames Apt A Cincinnati, OH 45242-3126 [email protected]<mailto:[email protected]> http://www.linkedin.com/pub/jason-mcmahon/11/743/51b From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jim Guthrie Sent: Friday, September 13, 2013 8:33 AM To: [email protected]<mailto:[email protected]> Subject: Re: [EDI-L] RE: Beating the 'evil' Testing Fees My “favorite” is the testing and associated fee because “My Trading Partner” is demanding EDI, and then after completing the testing (and ponying up), we never see any EDI from the Customer at all. I currently have five of these “You must do EDI” deals, and am balking at the next. When our sales reps hear from their buyers in writing that we need to do it, I’ll be happy to proceed – but as of now, none of them have heard word one. What’s the answer from the company that charges $500 for the test. “If you’re not getting EDI, you need to take that up with your Customer.” No more. When the Customer comes to us (and not the EDI testing vendor using the customer’s logo) we’ll proceed. Jim Guthrie
