Anyone seen this before?
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To: "Dr. Inder P Singh" <i...@sbifinechemicals.com>,
"Dave Shariff Yadallee - System Administrator a.k.a. The Root of the
Problem" <r...@doctor.nl2k.ab.ca>
Subject: Repeat mails. INC000023456674
From: i...@shaw.ca
Date: Tue, 9 Aug 2011 19:17:34 +0000
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Dave,
According to RIM your server is probably changing the assigned serial number or
code to mails frequently and because of that Blackberry server takes the same
mail as new one and draws again.
Read attached link.
Inder
Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.
-----Original Message-----
From: BlackBerry Customer Support <h...@blackberry.com>
Date: Tue, 09 Aug 2011 19:07:30
To: <i...@shaw.ca>
Reply-to: BlackBerry Customer Support <h...@blackberry.com>
Subject: INC000023456674
Hello Dr. Inder,
Thank you for contacting BlackBerry Customer Support.
Here is a link to a relevant article in our BlackBerry Technical Solution
Center:
Article Title: Duplicate e-mail messages are received on the BlackBerry
smartphone
Article Number: KB13528
Link: http://www.blackberry.com/btsc/KB13528
I have included below the pieces of information relating to the duplicate or
changing IDs of the emails.
Cause 8
The BlackBerry Internet Service downloads any email message with an email
message UID that it did not find during the previous connection. If the email
message UIDs are changed by the messaging server, duplicate email messages are
received. This behavior also applies to any email message that has a blank UID.
Resolution 8
To resolve this issue, complete one of the following procedures.
Make sure that the message UIDs of email messages on the integrated account
messaging server do not change or that email messages are not added back to the
inbox of the associated account. Ask your administrator if the message UIDs are
changing. In the case of an email message that has a blank UID, have your
administrator remove the email message from the email server to prevent it from
being delivered repeatedly.
Delete email messages from the BlackBerry smartphone using the Mailbox &
Handheld setting (email messages will be deleted from the associated email
account messaging server and will not be retrieved again by the BlackBerry
Internet Service). For instructions, see KB11830.
Should you require further information on this subject, please don't hesitate
to contact us. Thank you again for contacting us Dr.. Inder.
Sincerely,
Jennifer
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: h...@blackberry.com
Web: www.blackberry.com
***Now Available - BlackBerry Training for BlackBerry Enterprise Server
software administrators. For information about current course offerings, please
visit www.blackberry.com/go/training.
BLACKBERRY® PLAYBOOK??? - WORK SMARTER. PLAY HARDER.
Introducing the world???s first professional-grade tablet.
www.blackberry.com/playbook
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