On Sep 28, 2011, at 7:34 AM, Edward Lewis wrote: > As far as DNS as a service, I'd rather just have the customer say "I can't do > this, and this is where I am". Once customers begin to diagnose the > situation, they generally set up incorrect expectations. With incorrect > expectations comes resentment when the real fix goes in against what they > thought should have happened.
I disagree, and here's why... A lot of the diagnosis needs to be done from tools running on the customer side. The customer may have no role in interpreting the tool beyond performing a mouseclick or two to launch it (eg, something like Netalyzr running from the browser). But in order for such tools to operate, the data in question needs to be accessible from the customer's computer. _______________________________________________ DNSOP mailing list DNSOP@ietf.org https://www.ietf.org/mailman/listinfo/dnsop
