Darrell Fuhriman disturbed my sleep to write: > Here's the problem: I am an ignoramus about desktop support and > desktop support issues, but since I'm the least unqualified person > in the company, it's my job to do the tech interview. > > I feel confident I can assess the quality of the answers, but I'm > not really sure what to ask. So I'm humbly looking for suggestions > about how you would go about interviewing a person for such a > position.
In the couple of times I've done this, I found it was helpful to ask
"How would you tell X to person Y?" How do you tell the angry boss
she can't do that, how do you explain the website problem to the sales
guy, how do you explain to the accounting people the server will be
down for an hour, yadda yadda. Try to get a feel for how well they
can communicate to non-geeks, since that's one of the biggest parts of
the job (and sometimes one of the hardest things to pick up, IMHO).
A slightly more unscientific assessment is to ask them to explain this
to someone non-technical:
http://xkcd.com/327
But that might be above their pay grade. :-)
Thanks,
Hugh
--
Hugh Brown
http://saintaardvarkthecarpeted.com
Because the plural of Anecdote is Myth.
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