Leaders love it.

Users hate it.

No matter what size, locale, sector. It's literally batting 100% on the
above in my experience.

My $0.02.
On Thu, Jun 30, 2016 at 4:55 PM Tom Perrine <[email protected]> wrote:

> ServiceNow seems to be a popular choice these days.
>
> We don't have it, but we've looked at it (and haven't selected a product
> yet).
>
>
>
> On Thu, Jun 30, 2016 at 2:13 PM, Doug Hughes <[email protected]> wrote:
>
>> Looking for a service desk and integrated workflow manager for the new
>> job, and I found this page.
>>
>> http://www.pcmag.com/article2/0,2817,2489457,00.asp
>>
>> Has anybody used HappyFox? I had never heard of it but it seems highly
>> rated.
>>
>> I've been considering Jira Core + Jira Service desk (integrate with
>> Confluence, slack, SalesForce)
>>
>> but also ManageEngine Service Desk (have used Netflow Analyzer in the
>> past and it's reasonably good)
>>
>> Key things are defining process flows from integration from sales, to
>> provisioning, to operations and maintenance, to generating billing based
>> upon features defined at the sales phase and hours at the troubleshooting
>> or engineering phases for products with defined billable hours.
>>
>> ConnectWise is a semi-incumbent since several people already have
>> familiarity with it.
>>
>>
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>
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