Looking for a service desk and integrated workflow manager for the new
job, and I found this page.
http://www.pcmag.com/article2/0,2817,2489457,00.asp
Has anybody used HappyFox? I had never heard of it but it seems highly
rated.
I've been considering Jira Core + Jira Service desk (integrate with
Confluence, slack, SalesForce)
but also ManageEngine Service Desk (have used Netflow Analyzer in the
past and it's reasonably good)
Key things are defining process flows from integration from sales, to
provisioning, to operations and maintenance, to generating billing based
upon features defined at the sales phase and hours at the
troubleshooting or engineering phases for products with defined billable
hours.
ConnectWise is a semi-incumbent since several people already have
familiarity with it.
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