Le 2010-11-23 13:31, plino a écrit :
My concern is that many users expect help to be present in the application
itself, and not everyone is willing to go and find answers in a community.
Could the application itself pull its "Help" functionality from online
resources?
In my experience an online forum/help/FAQ does NOT replace an offline help,
it is a complement. There is always the need for an offline FAQ (included in
the help files) which must be compiled by humans from the most frequent
questions at the forum (ideally already organized in the wiki)
If people keep asking the same questions (hence they are considered FAQ)
it's because it's not clear enough on the standard help file how to perform
those tasks.
Even assuming that many people don't bother to read before asking, if a
given task generates repeated questions it means that it should be included
in the online and offline FAQs as a first approach and that the GUI itself
should be re-designed to make it easier to find the function.
I know this is easier said than done. But it is the key to a successful
program.
If we establish the clear needs on this thread we can look at the
requirements and there is probably a Drupal solution for it or maybe a
Drupal dev would be able to code something together to fit our needs.
Could someone make a list of proposed requirements here after
discussion? We will then take a close look at the requirements and try
to fit a solution to it.
If it gets really elaborate, someone could put it up on the ideas page
here: http://wiki.documentfoundation.org/Marketing/Ideas I know it is
on the marketing wiki page, but the Drupal Team does take these ideas
seriously. I could put it on there if you have any problems with wiki
posting.
Marc
Drupal Dev. Team member
Marketing Team member
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