I do agree that volunteer-friendly user support is the key for the success of any Open Source project.
However, in my opinion e-mail and mailing lists are obsolete and ineffective tools. A user forum (with optional mail notification) and a wiki are much more powerful tools. A forum makes it much easier to create a hierarchy of helpers based on merit and on the other hand to handle poorly behaved users. A wiki can be an organized structure of accumulated knowledge. -- View this message in context: http://nabble.documentfoundation.org/A-proposal-for-effective-volunteer-friendly-user-support-in-LibreOffice-tp1954148p1954657.html Sent from the Discuss mailing list archive at Nabble.com. -- Unsubscribe instructions: E-mail to [email protected] Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
