Am 06.03.23 um 17:14 schrieb Matthias Seidel: > > Hi all, > > I now have users on the Microsoft Store complaining about "locked" > files after updating to AOO 4.1.14: > > Update Broken > The fact that the update doesn't run through the Microsoft Store is a > big red flag for me. It would simplify things if software initially > installed through Microsoft Store updated properly through that > channel. The bigger problem is after installing the update, all my > files are locked. I can't open any of them. All I get is a warning > about the files being password protected when I did no such thing. If > I can't access my files, what's the point. I might as well throw away > money on monthly extortion to access my work via Microsoft Office. > > Any idea?
The user complains about not being able to install the update, then he complains that his files are now "locked" or "password protected" now. So how did he install the update after all? I asked him to write details to this list... > > The "problem" with the Store itself is known, but not under our control. The "solution" is to deinstall AOO before installing 4.1.14. Microsoft still has to deliver a better way to install updates through the Store. Regards, Matthias > > Regards, > Matthias
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