Am 19.05.2017 um 19:52 schrieb Jörg Schmidt:
From: Peter Kovacs [mailto:legi...@gmail.com]
Maybe this has been discussed already.
But how about setting up some volunteer process from support
request to bug
report.
Instead of having people write wildly in our tech tracker we
organize or
search the forum for bugs.
I think it might lead to more satisfaction for every one if we setup a
"support" process.
Maybe we can setup some tools to make the transition from a
support thread
into a bug really easy for a supporter who is a while with us
I don't know I feel like we close 3 support requst for 1 issue. And I
wonder if we can setup a better strategy.
It is a general idea. Nothing that we can nor should do
quickly and hasty.
What's your thought on this?
a good idea
a good idea
But I think it is essential that we then also eliminate bugs concretely.
Too often, we have the users promised, if they report any errors we will take
care of it. Unfortunately, the users were always disappointed, already at
OpenOffice.org was so.
absolutely, we need volunteers that would then work on these bug
reports. Assumed they *are* valid bugs and not "how can I do this and
that" questions. ;-)
@esh1907:
Are you ready to actually help here?
Marcus
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