On Sun, Feb 23, 2014 at 6:09 PM, Andrea Pescetti <pesce...@apache.org> wrote:
> On 23/02/2014 Max Merbald wrote:
>>
>> Hi David,
>> your answer is quite interesting. On one hand you write fairly rough
>> answers to people who ask for support
>
>
> (dropping John, the original poster, from CC since this is irrelevant to his
> support request)
>
> OK, we as a group have different opinions on the tone of this answer. But
> fact is, we will regularly receive this kind of complaints when someone
> downloads something that is not OpenOffice thinking he is downloading
> OpenOffice.
>
> Can we agree that we will answer all those mails by simply sending a link to
> a webpage or wiki page?
>

When I respond I just sent them to this blog post:

http://blogs.apache.org/OOo/entry/how_to_safely_download_apache

-Rob

> Max, feel free to create a text and put it in e-mail, or wiki page or
> whatever. We'll review it together, make sure it cannot be perceived as
> offensive and then we'll agree to put it online and answer these complaints
> by simply sending that link.
>
>
>> It's not a solution not to do anything about it.
>
>
> For the record, we filed complaints to search engines already. But download
> sites change so frequently that it's very hard to keep up with them. Anyway,
> if we know the URLs we can try and enforce our trademarks with search
> engines. This is far more effective than trying to have the sites shut down.
>
> Regards,
>   Andrea.
>
>
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