On Fri, Feb 7, 2014 at 10:16 AM, Rob Weir <robw...@apache.org> wrote:
> On Fri, Feb 7, 2014 at 12:20 PM, Donald Whytock <dwhyt...@apache.org> > wrote: > > On Fri, Feb 7, 2014 at 12:08 PM, Rob Weir <robw...@apache.org> wrote: > > > >> Is anyone else noticing that almost no one uses the link to report > >> website issues to actually report website issues? > >> > >> I wonder whether we're making it harder for ourselves by having this > >> link? I don't mind getting support questions to the dev list, but the > >> non-informative subject lines we get is unhelpful. > >> > >> Maybe send web site issue reports to Bugzilla instead? > >> > >> > > I've never actually seen this link...just seen the results of it here. I > > assume it leads to a form? > > > > In the footer of every www.openoffice.org page there is a "contact us" > link. That loads this page: > > http://www.openoffice.org/contact_us.html > > Notice that user, unless they are standing on their heads and reading > from the bottom of the page up, must ignore the advice for support > questions, ignore the advice for reporting bugs, ignore the note that > says that the following instructions are *not* for user support, and > then click the link that clearly says it is for reporting website > issues. > > I'm at a loss at how it happens that users reach that point. > > -Rob > maybe they're picking up the first thing they see that says "mailing list" How about if we change -- If you are a user and need technical support... to If you are a user and need help with Apache OpenOffice... and change -- The fastest way to get expert help with OpenOffice is to post a question in our support forum <http://forum.openoffice.org/>. Other support mechanisms, including FAQs, a users mailing list, commercial support, etc., are described on our Support Page <http://www.openoffice.org/support>. to -- The fastest way to get expert help with OpenOffice is to post a question in our support forum <http://forum.openoffice.org/>. Or contact the users mailing list <us...@openoffice.apache.org>. (we need some kind of subject here) Other support mechanisms, including FAQs, commercial support, etc., are described on our Support Page <http://www.openoffice.org/support>. I think BZ is too complicated for a lot of the questions we seem to be getting through this link. > > Maybe there should be a button/link above the form that says, "If this > is a > > problem with OpenOffice rather than this website, click here". Something > > that takes them to a different form where they put in OS, system memory, > > and (for all those "my copy has bloatware!" complaints) where they got OO > > from. > > > > Don > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- ------------------------------------------------------------------------------------------------- MzK "Cats do not have to be shown how to have a good time, for they are unfailing ingenious in that respect." -- James Mason
