On Thu, Aug 15, 2013 at 1:15 PM, Marcus (OOo) <marcus.m...@wtnet.de> wrote:
> Am 08/15/2013 01:37 PM, schrieb Rob Weir: > > On Wed, Aug 14, 2013 at 4:45 PM, Marcus (OOo)<marcus.m...@wtnet.de> >> wrote: >> >>> Am 08/14/2013 10:32 PM, schrieb Marcus (OOo): >>> >>> Am 08/14/2013 10:11 PM, schrieb Rob Weir: >>>> >>>>> >>>>> On Wed, Aug 14, 2013 at 3:37 PM, Marcus (OOo)<marcus.m...@wtnet.de> >>>>> wrote: >>>>> >>>>>> >>>>>> Since a few weeks we get mails with just "[Website]" as subject. >>>>>> >>>>>> Just one word is not really meaningful to classify the mail content >>>>>> on the >>>>>> first view. So, I'm wondering from where they come from and how to >>>>>> improve >>>>>> this? >>>>>> >>>>>> >>>>> These probably come from the contact page: >>>>> >>>>> http://www.openoffice.org/**contact_us.html<http://www.openoffice.org/contact_us.html> >>>>> >>>> >>>> >>>> ah, thanks. >>>> >>>> See: For problems with the www.openoffice.org website, please contact >>>>> us via Development mailing list. >>>>> >>>>> That page covers contacts for reporting bugs, website and wiki >>>>> problems, press, etc. But the very first link on the page is for >>>>> support. I assume it requires an advanced degree in psychology to >>>>> understand why someone would skip over that link and go to another. >>>>> >>>> >>>> >>>> Yes, especially because the hint with the dev@ link is one of the last >>>> options. So, it doesn't make sense to exchange it with others in the >>>> section as this would just move the problem to the l10n@ or bz@ mailing >>>> list. >>>> >>>> OK, seems to be the last remaining 2.5% that never can be improved. >>>> >>> >>> >>> Proposal: >>> >>> Exchange the predefined mail subject (e.g. "[Website]") with a more >>> speaking >>> wording like: >>> >>> "I want to report a problem with the OpenOffice website" >>> "I want to report a problem with the OpenOffice BugZilla" >>> "I want to report a problem with the OpenOffice Wiki" >>> "I want to report a problem with the Pootle translation service" >>> >>> Maybe this will make it a bit more obvious for the user that her/his mail >>> doesn't fit to the topic and could lead to think twice before hitting on >>> [Send]. >>> >>> >> This might help. It certainly would not hurt. >> > > done, lets see what we will get now. > > > Marcus > > > ------------------------------**------------------------------**--------- > To unsubscribe, e-mail: > dev-unsubscribe@openoffice.**apache.org<dev-unsubscr...@openoffice.apache.org> > For additional commands, e-mail: dev-h...@openoffice.apache.org > > I think this recent change will help. Maybe we need more? On this same page, Contact Us, we have this wording in the first section-- If you need user support and don't want to file a bug... Please navigate to the Support Page<http://www.openoffice.org/support/index.html> ... Should we change this to something more friendly, like ... If you have a problem with OpenOffice... Please use the Support Page... -- ------------------------------------------------------------------------------------------------- MzK "When in doubt, cop an attitude." -- Cat laws
