showuon commented on code in PR #577: URL: https://github.com/apache/kafka-site/pull/577#discussion_r1446975450
########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. Review Comment: I know @ableegoldman is trying to list all helpful resources here, but I don't think adding `Confluent Community Slack` or `StackOverflow` is appropriate here. `Confluent Community Slack` is run by Confluent, so it is not a neutral recourse. About the `StackOverflow`, I think if we list `StackOverflow` here, does that imply `us...@apache.kafka.org` or `d...@apache.kafka.org` are not useful? I think, as a community, we should recommend users to ask/answer questions in the community, instead of in the 3rd party site. ########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. + If you’re fairly certain you’re hitting a bug please report it via one of our + <a href="https://kafka.apache.org/contributing";>issue trackers</a>. Be sure to review + these pages carefully as they contain tips and tricks about working with Apache communities in general and + Apache Kafka in particular. + </p> + + <h3>Commercial support</h3> + <p> + Apache Kafka is a widely used project. As such, several companies have built products and services around Kafka. + This page is dedicated to providing descriptions of those offerings and links to more information. + Companies are definitely encouraged to update this page directly or send a mail to the Kafka PMC with a description + of your offerings, and we can update the page. The products and services listed on this page are provided for + information use only to our users. The Kafka PMC does not endorse or recommend any of the products or services + on this page. See below for information about what is appropriate to add to the page. + </p> + + <ul> + <li><a href="https://www.yupiik.com"; target="_blank">Yupiik</a> contributes and commits to many Apache projects. Provides consulting, training and support Review Comment: I think you should start a discussion thread to ask if we "should" have the "Commercial support" section first. I agree with @ableegoldman that it's weird the Apache Kafka site contains any commercial content. -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: dev-unsubscr...@kafka.apache.org For queries about this service, please contact Infrastructure at: us...@infra.apache.org
