ableegoldman commented on code in PR #577: URL: https://github.com/apache/kafka-site/pull/577#discussion_r1446628388
########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. Review Comment: It might be good to be a bit more specific here. For example most support related questions should probably go to the `us...@apache.kafka.org` mailing list specifically ########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. Review Comment: Another common source of help is the Confluent Community Slack. Yes, it's run by Confluent, but it's free and is fairly active with people, both users and devs, from across a wide range of companies. Not sure if we'd need to get permission to include that or not. I also see people ask and get good answers on StackOverflow, though generally speaking the users mailing list and Confluent Community Slack are the most active in my experience ########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. + If you’re fairly certain you’re hitting a bug please report it via one of our + <a href="https://kafka.apache.org/contributing";>issue trackers</a>. Be sure to review Review Comment: I feel like this should link to JIRA directly, and also mention it by name instead of saying "one of our issue trackers" -- we really only have the one. The "contributing" link would be more appropriate for the following sentence, which does indeed appear to be about contributing rather than reporting issues or "community support". Frankly this section is kind of all over the place but I think it's fine as long as we hit on the important notes -- like where to report issues ########## support.html: ########## @@ -0,0 +1,54 @@ +<!--#include virtual="includes/_header.htm" --> +<body class="page-contact "> +<!--#include virtual="includes/_top.htm" --> +<div class="content"> + <!--#include virtual="includes/_nav.htm" --> + <div class="right"> + <h1 class="content-title">Support</h1> + <h3>Community support</h3> + + <p> + This is an open source project so the amount of time community members have available to help resolve your issue + is often limited as help is provided on a volunteer basis from + <a href="https://www.apache.org/foundation/how-it-works/#hats"; target="_blank">individuals</a>. + However, it is free, and you are often able to discuss issues with the developers who actually wrote the code + you are running. + </p> + <p> + If you want community support then please <a href="https://kafka.apache.org/contact";>contact us</a>. + If you’re fairly certain you’re hitting a bug please report it via one of our + <a href="https://kafka.apache.org/contributing";>issue trackers</a>. Be sure to review + these pages carefully as they contain tips and tricks about working with Apache communities in general and + Apache Kafka in particular. + </p> + + <h3>Commercial support</h3> + <p> + Apache Kafka is a widely used project. As such, several companies have built products and services around Kafka. + This page is dedicated to providing descriptions of those offerings and links to more information. + Companies are definitely encouraged to update this page directly or send a mail to the Kafka PMC with a description + of your offerings, and we can update the page. The products and services listed on this page are provided for + information use only to our users. The Kafka PMC does not endorse or recommend any of the products or services + on this page. See below for information about what is appropriate to add to the page. + </p> + + <ul> + <li><a href="https://www.yupiik.com"; target="_blank">Yupiik</a> contributes and commits to many Apache projects. Provides consulting, training and support Review Comment: It seems very weird to me to add this page with only a single commercial support offering listed. Honestly it feels a bit inappropriate to use the AK site to list any commercial offerings at all, but I'm not sure what the official policy is there. If we do include a commercial support section then imo we should consider reaching out to some of the other major companies offering Kafka support to ask if they would like to be included so that we provide a more complete picture of the available options. Otherwise it feels like we (the Apache Kafka project) are advocating for a particular commercial offering, which we definitely are not and should not. I still think the first part of this page could be very valuable (with the above suggestions) and would recommend splitting this PR up so that we can merge the community support section while discussing the suitability of the commercial support section -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: dev-unsubscr...@kafka.apache.org For queries about this service, please contact Infrastructure at: us...@infra.apache.org
