Konstantin, I do think it is good idea to remove this channel completely. It is true, that Gitter is not very convenient instrument. But it is very easy to use from user perspective, especially for ad hoc questions and chatting about the product. SO is not appropriate for this due to aggressive moderators, and user list is not appropriate either because it requires subscription which user might want to avoid (spam in emails).
May be it makes sense to change the instrument, not remove it. E.g. move to Slack. On Thu, Oct 26, 2017 at 5:11 PM, Konstantin Dudkov <kdud...@ya.ru> wrote: > Igniters, > > Last months there are a lot of questions in userlist and gitter and > answering that questions I found gitter completely inappropriate for user > support: > > - there are no threads there, so it's hard to track discussion or see > unanswered questions > - when somebody post stacktrace or code snippet all message list scrolls > far up, hiding previous messages > - many questions that need more than simple answer or some kind of > discussion are moved to anyway > - using gitter people are waiting for fast answer, that is not always > possible (timezones, etc.) > > I think it is better to remove link to gitter from all our sites/manuals > and to focus on answering in userlist and StackOverflow only. > > Thoughts? > > -- > Regards, Konstantin. >
