I think 3 and 4 are the biggest ones, followed by 2. I used to work for a company that offered paid support for httpd.. It wasn't and issue of actually fixing httpd -- but rather providing the solution. Like Flex, there are a thousand ways to do things with httpd, so simply reconfiguring it often can get around a roadblock if you run into one.
The other difference is that we provide an SDK (used to build other software), where they provide a final product. It is much easier to support a final product with a finite number of configurations as opposed to our SDK which has an infinite number of way it can be used/abused. -Nick On Mon, Jan 6, 2014 at 12:03 AM, Alex Harui <aha...@adobe.com> wrote: > Awesome. Thanks for doing the research. > > I guess I'm wondering whether the reason these companies provide paid > support is because: 1) it is mature, 2) it is popular, 3) they can simply > make money doing it, 4) it is a common piece of their solutions set. > > One could argue the main Flex SDK has maturity, but I'm sure HTTPD has > fewer open bugs. We do have a shot at 2, 3 and 4 if we are successful > with FlexJS. > > -Alex > > On 1/5/14 6:55 AM, "Nicholas Kwiatkowski" <nicho...@spoon.as> wrote: > > >Companies like IBM, RedHat, SuSE, etc. all provide paid support for > >projects like httpd. I believe IBM has people who are committers on the > >project. Others like RH and SuSE have experts in httpd who are fully > >capable of submitting patches back to the project. > > > >Doing a cursory search, it looks like all the major Linux distros that > >have > >support arms provide support. It also looks like the major IT outsourcing > >groups say they support it as well (IBM Global Services, HP/EDS, > >Accenture, > >etc). You also have to remember that httpd is an extremely mature project > >at this point with very a huge customer base and a very well tested > >binary. > > It's probably very safe to support as there are very few situations that > >it hasn't been through. > > > >-Nick > > > > > >On Sun, Jan 5, 2014 at 12:13 AM, Alex Harui <aha...@adobe.com> wrote: > > > >> > >> > >> On 1/4/14 4:09 PM, "Justin Mclean" <jus...@classsoftware.com> wrote: > >> > >> >Hi, > >> > > >> >> In fact, on my to do list is to try to get permission from Adobe to > >>do > >> >>that sort of thing. > >> >Why would Adode need to give permission? Are you talking about yourself > >> >only or in general, it wasn't clear to me from the context. > >> Me personally. > >> > >> > > >> >Perhaps we can make up a short list of people who are able to offer > >> >support like that? It would need to be external right as your would > >>want > >> >it to be seen that Apache endorses those people in anyway. > >> > > >> >Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any > >>paid > >> >support contracts?" A: "No, but several committers, PMC members and > >> >companies are able to provide those services. <link>" > >> Maybe. It isn't clear a big company will feel better if there is a list > >> of folks because you don't really know their availability, training, > >>etc. > >> I've been wondering how HTTPD can be installed in so many places and how > >> support works for that, but haven't had time to research it. Maybe > >>there > >> is an established company that would be willing to build a business > >>around > >> it. > >> > >> -Alex > >> > >> > >
