> [...]
> >
> >>Also, when
> >>opening a new ticket, should it be assigned to someone, if this person
> >>agrees to take care of it?
> >
> >If you are willing to fix some issue, you should probably assign it to
> >yourself. That would help prevent duplicate work.
> 
> As far as I know, it's this other way round. When someone wants to
> solve the issue, he assigned it to him directly, thus saying to
> other people to not waste their time on it. We don't use it too
> often, but it helps sharing the work.

Hmm, I think that's what I said... ;-)


Gilles

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