I doubt there is a policy, but practically speaking it helps a lot if JIRA's don't live forever. They should express an issue and that should get fixed and the JIRA closed. The scope of work shouldn't be extended to cover additional work.
Tasks under blanket JIRA's might help. 2011/9/6 Sébastien Brisard <sebastien.bris...@m4x.org> > On a more general level, what's the policy in terms of closing a JIRA > ticket. I've looked on the website but could not find guidance. Who > takes the decision, on what grounds (question on the ML?). Also, when > opening a new ticket, should it be assigned to someone, if this person > agrees to take care of it? >
