I am +1 on steering users towards GitHub issues for support questions. I think there's a lot of value in someone being able to use a search engine to potentially find an answer to their problem.
On Wed, Sep 29, 2021 at 2:16 PM Micah Kornfield <emkornfi...@gmail.com> wrote: > We discussed briefly on the sync this morning, but I was wondering what > people thought about removing the user@ mailing list in favor of either > Github issues or discussions. We can try to mirror issues to an > appropriate mailing list if archiving for posterity. > > Off the top of my head here are some pros/cons to approaches: > > Pros: > - Github focuses on SEO which makes answers to one-off questions easier to > find. > - Github issues seem to have roughly the same traffic as the user@ > mailing. It would likely have more if we didn't steer people to user@. > > Cons: > - This decentralizes user issues across the Arrow repos. > > > - This is NOT a proposal to use github issues in place of JIRA (for the > languages that are currently using JIRA). > - This is NOT a proposal to make any modification to the dev@ mailing list > (I think centralization here is important). > > Thoughts? > > Thanks, > Micah >
