OK, the EDID problem is too significant to not be a factor here. It
means the display is not connected properly or is faulty. So gnome-shell
can start up but it might treat the machine as having no display
connected. Although in theory it should just treat the display as
connected but low resolution.

Since you say you can see a cursor still, is that a text cursor or a
mouse cursor? If you can see a text cursor then likely it's started on
the wrong VT. So try:

1. Ctrl+Alt+F4
2. Ctrl+Alt+F2

Here is the log of the EDID problem:

Apr 04 11:31:04 Sam-acer-notebook kernel: EDID block 0 is all zeroes
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel:         [00] ZERO 00 00 00 00 00 00 
00 00 00 00 00 00 00 00 00 00
Apr 04 11:31:04 Sam-acer-notebook kernel: NET: Registered PF_QIPCRTR protocol 
family
Apr 04 11:31:04 Sam-acer-notebook kernel: EDID block 0 is all zeroes
Apr 04 11:31:04 Sam-acer-notebook kernel: EDID block 0 is all zeroes

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/2083772

Title:
  System gets blank/black screen after login

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  recently when logging in to Ubuntu desktop with GDM the screen appears
  black only with cursor appearing as it is, rebooting fixes the problem
  but only temporary as  it occurs randomly initial guess was that this
  occurs due to the hack suggested at
  https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/2077216/comments/4
  for issue
  https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/2077216 but even
  after disabling the
  
hack(https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/2077216/comments/15)
  this occurs.

  This is common to both x11 & wayland sessions.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: mutter (not installed)
  ProcVersionSignature: Ubuntu 6.8.0-45.45-generic 6.8.12
  Uname: Linux 6.8.0-45-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.1
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Oct  6 19:31:01 2024
  InstallationDate: Installed on 2024-08-15 (52 days ago)
  InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 
(20240815)
  SourcePackage: mutter
  UpgradeStatus: No upgrade log present (probably fresh install)

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