crashed again this afternoon. attached is another prevboot file. On Wed, Jun 17, 2020 at 8:11 AM DavidJr. <davidlandi...@gmail.com> wrote:
> Crashed again overnight. Went to wake the screen (the computer doesnt > sleep, just turns off the screen) and got no response from the mouse or > keyboard. When i pressed the power buttonit woke the screen, but it was > just a black screen with the mouse cursor displayed, but not able to be > moved. There is a new error on errors.ubuntu.com, but it was in the > afternoon and i used it in the evening just fine. Here is the link: > https://errors.ubuntu.com/oops/1abba6b4-b09b-11ea-aba8-fa163ee63de6 > > i also am attaching another prevboot file that i ran after it powered up > this morning. > > On Mon, Jun 15, 2020 at 9:29 PM DavidJr. <davidlandi...@gmail.com> wrote: > >> attached is the file requested. I have unplugged the viewsonic monitor >> from the GPU and will run for a while to see if it still has issues. >> >> On Mon, Jun 15, 2020 at 9:00 PM Daniel van Vugt < >> 1880...@bugs.launchpad.net> wrote: >> >>> Thanks. Certainly gnome-shell is crashing so we should focus on those: >>> >>> https://errors.ubuntu.com/oops/f1dcc3fa-988e-11ea-ad8b-fa163e983629 >>> https://errors.ubuntu.com/oops/f3279c74-95fc-11ea-a45e-fa163e6cac46 >>> https://errors.ubuntu.com/oops/53690272-9516-11ea-a9c3-fa163ee63de6 >>> >>> Unfortunately there isn't any debugging information available in those. >>> >>> What I can see is a recurring problem with your ViewSonic monitor being >>> redetected/reconnected on DVI regularly. So it looks like there's a >>> connection problem there which might be triggering this. Please try >>> replacing the DVI cable, or leaving the ViewSonic unplugged for a while >>> to see if the problem goes away. >>> >>> Please also run this command: >>> >>> gsettings list-recursively org.gnome.shell > settings.txt >>> >>> and then attach the resulting text file here. >>> >>> >>> ** Summary changed: >>> >>> - [amdgpu] Xorg freeze >>> + [amdgpu] Gnome Shell freeze >>> >>> ** Package changed: xorg-server (Ubuntu) => gnome-shell (Ubuntu) >>> >>> -- >>> You received this bug notification because you are subscribed to the bug >>> report. >>> https://bugs.launchpad.net/bugs/1880728 >>> >>> Title: >>> [amdgpu] Gnome Shell freeze >>> >>> Status in gnome-shell package in Ubuntu: >>> Incomplete >>> >>> Bug description: >>> was logged in through team viewer and got kicked out. when i was able >>> to physically access the machine the screens were on, but was not able >>> to move the mouse or interact with the computer. performed hard >>> reboot to get it back on. >>> >>> ProblemType: Bug >>> DistroRelease: Ubuntu 20.04 >>> Package: xorg 1:7.7+19ubuntu14 >>> ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34 >>> Uname: Linux 5.4.0-31-generic x86_64 >>> ApportVersion: 2.20.11-0ubuntu27 >>> Architecture: amd64 >>> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' >>> CasperMD5CheckResult: skip >>> CompositorRunning: None >>> CurrentDesktop: ubuntu:GNOME >>> Date: Tue May 26 11:24:02 2020 >>> DistUpgraded: Fresh install >>> DistroCodename: focal >>> DistroVariant: ubuntu >>> ExtraDebuggingInterest: Yes >>> GpuHangFrequency: Several times a week >>> GpuHangReproducibility: Seems to happen randomly >>> GpuHangStarted: Immediately after installing this version of Ubuntu >>> GraphicsCard: >>> Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX >>> 470/480/570/570X/580/580X/590] [1002:67df] (rev c7) (prog-if 00 [VGA >>> controller]) >>> Subsystem: PC Partner Limited / Sapphire Technology Radeon RX >>> 470/480 [174b:e347] >>> InstallationDate: Installed on 2020-05-09 (16 days ago) >>> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 >>> (20200423) >>> MachineType: Micro-Star International Co., Ltd. MS-7A34 >>> ProcEnviron: >>> PATH=(custom, no user) >>> XDG_RUNTIME_DIR=<set> >>> LANG=en_US.UTF-8 >>> SHELL=/bin/bash >>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic >>> root=UUID=595b2c33-123b-4c4d-be9f-f87ce6ce8733 ro quiet splash vt.handoff=7 >>> SourcePackage: xorg >>> Symptom: display >>> Title: Xorg freeze >>> UpgradeStatus: No upgrade log present (probably fresh install) >>> dmi.bios.date: 07/08/2019 >>> dmi.bios.vendor: American Megatrends Inc. >>> dmi.bios.version: A.LM >>> dmi.board.asset.tag: To be filled by O.E.M. >>> dmi.board.name: B350 PC MATE(MS-7A34) >>> dmi.board.vendor: Micro-Star International Co., Ltd >>> dmi.board.version: 2.0 >>> dmi.chassis.asset.tag: To be filled by O.E.M. >>> dmi.chassis.type: 3 >>> dmi.chassis.vendor: Micro-Star International Co., Ltd. >>> dmi.chassis.version: 2.0 >>> dmi.modalias: >>> dmi:bvnAmericanMegatrendsInc.:bvrA.LM:bd07/08/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A34:pvr2.0:rvnMicro-StarInternationalCo.,Ltd:rnB350PCMATE(MS-7A34):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0: >>> dmi.product.family: To be filled by O.E.M. >>> dmi.product.name: MS-7A34 >>> dmi.product.sku: To be filled by O.E.M. >>> dmi.product.version: 2.0 >>> dmi.sys.vendor: Micro-Star International Co., Ltd. >>> version.compiz: compiz N/A >>> version.libdrm2: libdrm2 2.4.101-2 >>> version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1 >>> version.libgl1-mesa-glx: libgl1-mesa-glx N/A >>> version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2 >>> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A >>> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 >>> version.xserver-xorg-video-intel: xserver-xorg-video-intel >>> 2:2.99.917+git20200226-1 >>> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau >>> 1:1.0.16-1 >>> >>> To manage notifications about this bug go to: >>> >>> https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1880728/+subscriptions >>> >> ** Attachment added: "prevboot.txt" https://bugs.launchpad.net/bugs/1880728/+attachment/5384871/+files/prevboot.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1880728 Title: [amdgpu] Gnome Shell freeze Status in gnome-shell package in Ubuntu: Incomplete Bug description: was logged in through team viewer and got kicked out. when i was able to physically access the machine the screens were on, but was not able to move the mouse or interact with the computer. performed hard reboot to get it back on. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34 Uname: Linux 5.4.0-31-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Tue May 26 11:24:02 2020 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Immediately after installing this version of Ubuntu GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] [1002:67df] (rev c7) (prog-if 00 [VGA controller]) Subsystem: PC Partner Limited / Sapphire Technology Radeon RX 470/480 [174b:e347] InstallationDate: Installed on 2020-05-09 (16 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: Micro-Star International Co., Ltd. MS-7A34 ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic root=UUID=595b2c33-123b-4c4d-be9f-f87ce6ce8733 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: A.LM dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B350 PC MATE(MS-7A34) dmi.board.vendor: Micro-Star International Co., Ltd dmi.board.version: 2.0 dmi.chassis.asset.tag: To be filled by O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Micro-Star International Co., Ltd. dmi.chassis.version: 2.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrA.LM:bd07/08/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A34:pvr2.0:rvnMicro-StarInternationalCo.,Ltd:rnB350PCMATE(MS-7A34):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0: dmi.product.family: To be filled by O.E.M. dmi.product.name: MS-7A34 dmi.product.sku: To be filled by O.E.M. dmi.product.version: 2.0 dmi.sys.vendor: Micro-Star International Co., Ltd. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1880728/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
