> It seems you installed 16.04 originally, but were you coming from
18.04 this time?

I bought the laptop with 16.04, I upgraded to 18.04 and now focal, yes.

> - What's the output of
> $ dpkg -l | grep gnome-control-center ?

~$ dpkg -l | grep gnome-control-center
ii  gnome-control-center-data                      1:3.34.1-1ubuntu3            
                       all          configuration applets for GNOME - data files

> also how did you upgrade? using the dist-upgrader or editing
sources/using apt?

the dist-upgrader refused to upgrade, bailing out with something about a
pre-release (sorry I didn't copy the message), so I edited
/etc/apt/sources.list (all other sources were disabled by the upgrade to
1804 and I didn't re-enable them)

I'll attach the requested bits before trying the 'apt install'.

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1861991

Title:
  upgraded to focal yesterday, I've got no control panel, my theme is
  weird, and alt-tab isn't working

Status in gnome-shell package in Ubuntu:
  New

Bug description:
  I don't have the skills to pick apart this mess, sorry.
  If there's anything I can do to help debug it give me a shout.
  Thank you.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: gnome-shell 3.34.3-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-12.15-generic 5.4.8
  Uname: Linux 5.4.0-12-generic x86_64
  NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair nvidia_modeset 
nvidia
  ApportVersion: 2.20.11-0ubuntu16
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Feb  5 09:24:24 2020
  DisplayManager: gdm3
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see 
http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-xenial-amd64-20160624-2
  InstallationDate: Installed on 2018-02-24 (710 days ago)
  InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 
20160624-10:47
  RelatedPackageVersions: mutter-common 3.34.3-1ubuntu1
  SourcePackage: gnome-shell
  UpgradeStatus: Upgraded to focal on 2020-02-05 (0 days ago)

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