LDZ, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit. If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line: gksudo gedit /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and try to file the crash report again via: ubuntu-bug /var/crash/_my_crash_report.crash Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided. I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Attachment removed: "this is the crash file that I got" https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1253464/+attachment/3914384/+files/_usr_lib_firefox_firefox.1000.crash ** Changed in: firefox (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1253464 Title: firefox crashed with SIGSEGV started in ff 24 and continues in ff 25 Status in “firefox” package in Ubuntu: Invalid Bug description: Firefox not showing Submitted Crash Report ID# Problems with a specific website https://www.barclaycardus.com/ -- it is a financial site (credit card company) The issue happens after I logged into www.barclaycardus.com and try to access my account information. URI that this happens on is below. https://www.barclaycardus.com/servicing/accountSummaryOnLogin?__fsk=1362801362 Description: Ubuntu 12.04.3 LTS Release: 12.04 firefox: Installed: 25.0.1+build1-0ubuntu0.12.04.1 Candidate: 25.0.1+build1-0ubuntu0.12.04.1 Version table: *** 25.0.1+build1-0ubuntu0.12.04.1 0 500 http://us.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64 Packages 100 /var/lib/dpkg/status 11.0+build1-0ubuntu4 0 500 http://us.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages Problem: I am able to log in normally but once I try to check my account information firefox crashes and I must reopen firefox. Which will work but if I go back to that page (the page that firefox crashed before) firefox will crash again. Sometime, when firefox allows me to reopen my tabs from my previous session. I reopen the site and it doesn't crash but this doesn't always happen. What I am expecting to do is login and then be able to pay on my credit card. I am using Ubuntu 12.04 LTS on another machine that has firefox 23 and it is not having this problem. I tried this in safe more and still not working correctly. I tried using Web (Epiphany browser) and it is not having a problem. Something that might help but might not... When I ran Web (Epiphany browser) I opened it through a cli and when going to the site it outputed this error message (in the console) when I went to the page that is making firefox crash. https://www.barclaycardus.com/servicing/accountSummaryOnLogin?__fsk=572282605 @3065: SyntaxError: Expected an identifier but found 'Nov' instead I added an image of what the page that firefox crashes on. I used apport so I believe that the most interesting/useful information should also be added but let me know if it is not. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: firefox 25.0.1+build1-0ubuntu0.12.04.1 ProcVersionSignature: Ubuntu 3.2.0-56.86-generic 3.2.51 Uname: Linux 3.2.0-56-generic x86_64 NonfreeKernelModules: nvidia AddonCompatCheckDisabled: False AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu17.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: lando 1663 F.... pulseaudio BuildID: 20131115110311 CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xf9100000 irq 45' Mixer name : 'Realtek ALC888' Components : 'HDA:10ec0888,1458e601,00100001' Controls : 48 Simple ctrls : 22 Channel: Unavailable Date: Wed Nov 20 16:55:53 2013 ForcedLayersAccel: False IfupdownConfig: auto lo iface lo inet loopback InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IpRoute: default via 192.168.0.1 dev eth0 proto static 169.254.0.0/16 dev eth0 scope link metric 1000 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.100 metric 1 IwConfig: lo no wireless extensions. eth0 no wireless extensions. MarkForUpload: True PrefSources: prefs.js ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=25.0.1/20131115110311 (In use) RelatedPackageVersions: rhythmbox-mozilla 2.96-0ubuntu4.2 totem-mozilla 3.0.1-0ubuntu21.1 RfKill: RunningIncompatibleAddons: False SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) WifiSyslog: dmi.bios.date: 01/12/2007 dmi.bios.vendor: Award Software International, Inc. dmi.bios.version: F10 dmi.board.name: 965P-DS3 dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF10:bd01/12/2007:svnGigabyteTechnologyCo.,Ltd.:pn965P-DS3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rn965P-DS3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr: dmi.product.name: 965P-DS3 dmi.sys.vendor: Gigabyte Technology Co., Ltd. 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