Thanks. That's the answer to "caused by something that most other people
don't have". Most Ubuntu users only encounter the community theme (now
known as Yaru) where it is included in Ubuntu 18.10 and later.

I wonder - have you made any other changes to gnome-shell that other
users typically wouldn't have?

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https://bugs.launchpad.net/bugs/1807056

Title:
  Occasional Keyboard freeze

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