Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement.
So, since according to this message we can no longer use [EMAIL PROTECTED], and the supposed new CRM module doesn't seem to be available, how do we contact Declude support? By the way, the reason I was trying to contact Declude support is that I was investigating the latest all_list.dat file, and found that the download link on the Declude web site is now no longer valid. (The download link for the Declude GUI didn't work either, as well as the link for the demo copy of Sniffer.) Seems that when Declude updated their web site they forgot to check the one thing on the web site that an existing customer is most likely to use, such as all their download links. And they wonder why we get upset. -------- Original Message -------- > From: [EMAIL PROTECTED] > Sent: Thursday, September 07, 2006 7:44 PM > To: [EMAIL PROTECTED] > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > Thank you for submitting a ticket to support. Your ticket number is > [17D-0C9324FF-DB7C]. > > Please keep this ticket number for your records and include it in the > subject (including brackets) of all future emails regarding this issue. > > The response time during business hours is usually within 24 hours, if > you have had no response in this time please do not hesitate to call our > support number 1-866-332-5833 > > IMPORTANT NOTICE > > Declude is migrating to a new CRM business solution which includes a new > case management module. We will begin using this feature beginning the > week of 28 August, the result of this action means that Declude will no > longer accept and create support cases using the email address > [EMAIL PROTECTED] > > You will need to login into your Declude account to submit a case. If > you can not submit a case due to the option being "grayed out" this > means that you do not have an active service agreement. Call customer > care 866-332-5822 #3 to purchase or renew a service agreement. > > > We understand that this will be awkward and/or unwanted, however our > goal is to continue servicing our paying customers. > > Thank You. > Declude Technical Support --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
