It used to be that when I sent an email to [EMAIL PROTECTED] I would get an automatic reply like the following:
>Thank you for submitting a ticket to support. Your ticket number is >[xxx-xxxxxxxx-xxxx]. > >Please keep this ticket number for your records and include it in the subject >(including brackets) of all future emails regarding this issue. > >Thank You. > >Declude Technical Support That doesn't happen anymore. If I do get a reply from [EMAIL PROTECTED], it is usually from a specific support person like David Barker. Other messages I have sent to [EMAIL PROTECTED] received no response, and for all I know ended up in the bit bucket. How does one open a ticket with Declude support? Is the email method no longer viable? Should I be using the web site at http://support.declude.com/Customer/SubmitTicket.aspx ? I would love to download the 3.x upgrade, but I don't want to take on 3.x until I see resolution of the issues with 2.x. Or at least a statement from Declude saying that all the problems I've been having with 2.x are fixed in 3.x. --- [This E-mail scanned for viruses by Declude Virus] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
